Students’ Satisfaction on e-Learning and Impact on Students’ Academic Achievement: A Pilot Study

Tengku Noorainun Tengku Shahdan, Sharliana Che Ani, Sofia Elias, Siti Farhah, Nuzha Mohamed Taha


There are significant challenges on students’ satisfaction for academic achievement based on e-learning (online learning) environment. E-learning did approve beneficial for student’s learning. Most universities in Malaysia felt that student academic achievement occur problems and obstacles, where technology can help to overcome it. This study took place at a Private Higher Education Institution (PHEI) in Selangor. A mix-method was applied that involves survey, where the respondents were 128 undergraduate students and semi-structured interview with 4 undergraduate students from Faculty of Education and Humanities (FEH). This is a pilot study and the respondents were given the survey to validate the items. The result found that the reliability of the items was 0.89 for e-learning environment’s dimensions: e-teaching quality, lecturer’s support, and tutorial supports. This can be concluded that students’ successes in their academic achievement and satisfied with online learning. However, this study also indicates that there are other elements that make students’ satisfaction which will discuss further on the next paper.


E-learning; online learning; students’ satisfaction; undergraduate student


Shahdan, T. N. T., Ghani M. F. A. and Elham F. “Lecturers’ Commitment and Students’ Academic Achievement: Viewed from Teaching Evaluation Result”, Journal of Education and Learning.Vol.6, no. 4, pp. 207-214, 2012.

Zeng, B. B. Ward, A. & Stanulis, R. “Self-regulated learning in a competency-based and flipped learning environment: learning strategies across achievement levels and years”, Journal Medical Education Online. Vol. 25, 2020.

Chiu, C.-M., Hsu, M.-H., Sun, S.-Y., Lin, T.-C., and Sun, P.-C. “Usability, quality, value and e-learning continuance decisions,” Computers and Education, vol. 45, no. 4, pp. 399–416, 2005.

Durán-Guerrero, J.A., Ulloa-Guerrero, L.H. and Salazar-Díaz, L.C. “Blended learning: An effective methodology for teaching radiology to medical students”, Revista de la Facultad de Medicina, vol. 67, no. 2, pp.273-277, 2019.

Bauk, S. Tepanovi, S.D, and Kopp, M. “Estimating Students’ Satisfaction with Web Based Learning System in Blended Learning Environment”, Hindawi Publishing Corporation Education Research International. vol. 2014, Article ID 731720, 11 pages, 2014.

El-Seoud, M.S.A., Ghenghesh, P., Seddiek, N., Nosseir, A., Taj-Eddin, I.A. and El-Khouly, M.M. “E-Learning and motivation effects on Egyptian higher education”, In 2013 international conference on Interactive Collaborative Learning (ICL), pp. 689-695, IEEE, 2013.

Fee, K.H. “Delivering E-Learning: A Complete Strategy for Design Application and Assessment”, London and Philadelphea: Kogan Page, 2005.

Li, H., and Masters, J. "ELearning and knowledge management in the early years: Where are we and where should we go", Knowledge Management and eLearning: An International Journal, vol.1, no. 4, pp. 245-250, 2009.

Danyaro, K. U., Jaafar, J., De Lara, R. A. A., &Downe, A. G. “An evaluation of the usage of Web 2.0 among tertiary level students in Malaysia”, 4th International Symposium on Information Technology (ITSim’10), Kuala Lumpur, Malaysia, 2010

Long, C.S., Ibrahim, Z. and Kowang, T.O. “An Analysis on the Relationship between Lecturers' Competencies and Students' Satisfaction”, International Education Studies, vol. 7, no.1, pp.37-46, 2014.

Kew, S.N., Petsangsri, S., Ratanaolarn, T. and Tasir, Z. “Examining the motivation level of students in e-learning in higher education institution in Thailand: A case study”, Education and Information Technologies, vol. 23, no. 6, pp.2947-2967, 2018.

Thomas, A.M., Beaudry, K.M., Gammage, K.L., Klentrou, P. and Josse, A.R. “Physical Activity, Sport Participation, and Perceived Barriers to Engagement in First-Year Canadian University Students”, Journal of Physical Activity and Health, vol. 16, no. 6, pp.437-446, 2019.

Meng, C., Idris, N., Leong, K.E. and Daud, M. “Secondary school assessment practices in Science”, Technology and Mathematics (STEM) related subjects, 2013.

Misra, R. and McKean, M. “College students' academic stress and its relation to their anxiety, time management, and leisure satisfaction”, American journal of Health studies, vol. 16,no. 1, p. 41, 2000.

Amantha Kumar, J. and Al-Samarraie, H. “An Investigation of Novice Pre-University Students’ Views towards MOOCs: The Case of Malaysia”, The Reference Librarian, vol. 60, no. 2, pp.134-147, 2019.

Ghani, A.A. and Mohamed, R., “The effect of entry requirement for civil engineering student performance”, Journal of Science and Technology, vol. 9, no. 4, 2017.

Chan, Y. M. “Self-directed learning readiness and online video use among digital animation students (Order No. 10932303)”, Available from ProQuest Dissertations & Theses Global. (2103316699). Retrieved from, 2018.

Chew, CM, Idris, N., Leong, KE & Daud, MF. “Secondary School Assessment Practices in Science, Technology and Mathematics (STEM) Related Subjects”, Journal of Mathematics Education, vol.6, no. 2, pp.58-69, 2013.

Total views : 28 times


  • There are currently no refbacks.

Copyright (c) 2019 Institute of Advanced Engineering and Science

International Journal of Evaluation and Research in Education (IJERE)
p-ISSN: 2252-8822, e-ISSN: 2620-5440

View IJERE Stats

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.