Factors effects on e-learners’ satisfaction at the higher education institutions in Saudi Arabia

Ateeq Ahmad, Siti Falindah Padlee, Mohd Saiful Izwaan Saadon

Abstract


To give e-learners enough freedom during their learning experiences, interactive learning, or “e-learning” as it is more commonly known, uses information and communication technologies. Because it provides e-learners with several benefits, e-learning has garnered a lot of attention in the education sector during the COVID-19 epidemic. This study’s primary goal is to assess how internet connection (ICS) and service quality (SVQ) affect e-learner satisfaction (ELS). This study assessed the effects of factors (service quality and internet connection) on e-learner satisfaction in Saudi Arabian higher education institutions. The investigation was carried out using a quantitative technique. Information was acquired from Saudi Arabian universities. A total of 350 questionnaires were reviewed. The relationship between factors (service quality and internet connection) and their effect on the satisfaction of e-learners was examined using structural equation modeling (AMOS SEM). The study’s results demonstrated that factors including SVQ and ICS have a positive effect on how satisfied e-learners are. This article recommends that responsible authorities pay special attention to ensuring quality and existing regulations and standards to address the issues that could affect ELS with e-learning in Saudi Arabian higher education institutions.

Keywords


E-learner satisfaction; Electronic learning; Higher education institutions; Internet connection; Online learning; Saudi Arabia; Service quality

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DOI: http://doi.org/10.11591/ijere.v13i5.28818

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International Journal of Evaluation and Research in Education (IJERE)
p-ISSN: 2252-8822, e-ISSN: 2620-5440
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